SAP Solution Manager

The SAP Support Portal knows about the SAP applications deployed by a customer. However, more detailed information is available in the SAP Solution Manager embedded in the customer solution. For example, this includes knowledge regarding how the SAP applications are integrated in the customer solution or which business process is supported by which component. With this additional information, functions of the SAP Support Portal can be enhanced customer-individually in SAP Solution Manager. In addition, customers have access to more functionality:
SAP Solution Manager filters SAP Notes and software corrections such that only those objects are displayed that are relevant for the customer solution. SAP Solution Manager contains a complete Service Desk that enables the support organizations of SAP customers to run the complete process of message processing in an integrated way. This includes creation of messages by a user, root-cause analysis, search for a solution, if necessary, forwarding the message to SAP support, and finally the deployment of the solution.
New and enhanced services of SAP require SAP Solution Manager as delivery platform. This refers mainly to end-to-end services that do not focus on a single component but on multiple component of the solution landscape. SAP Solution Manager provides special tools and content for tasks within the complete application management life cycle of customer solutions. SAP Solution Manager documents the customer solution and the results of all related activities of the IT organization. This provides transparency and is a foundation for the governance of IT processes.