SAP Dispute Management

SAP Dispute Management is a part of the SAP Financial Supply Chain Management (FSCM). SAP Dispute Management involves a new application that enables the further processing of receivables related disputes. These disputes do happen frequently because business partners make payment deductions - often even without giving prior notice to the vendor. The result is that incoming payments cannot be executed automatically and deductions require a cumbersome and costly resolution process.

A dispute case is consequently the event around which SAP Dispute Management is to be structured. There are a variety of reasons why a payment may be reduced:
Supply or service is incomplete (lack of quantity)Quality of the delivery or service is deficient (lack of quality)Price and service do not match (price variance)Delivery date is exceeded (time variance)Deduction because of trade promotionMisunderstanding between the business partners
There are more and more payment deductions due to these reasons as the payment behaviour continues to get worse. SAP Dispute Management enables cross-departmental resolution of dispute cases including workflow support and escalation procedures. The collaboration with customers is supported by correspondence with customers as well as self-service via the Internet using SAP Biller Direct.