Business Process Monitoring

Business Process Monitoring is the proactive and process-oriented end-to-end monitoring of the core business processes of a company. It includes the observation of all technical and business application-specific functions that are required for a smooth and reliable flow of the business processes.
By using the SAP Solution Manager, Business Process Monitoring (BPMon) allows for the proactive and process-oriented monitoring of your core business processes. Instead of classical System Monitoring by components, Business Process Monitoring ensures the end-to-end monitoring of business processes that are distributed across multiple system components.
As an essential part of Business Process Management, Business Process Monitoring is required to:
- Ensure the smooth and reliable flow of business processes- Ensure the safe and stable operation of the solution- Enable the customer’s Solution Support Organization to detect, to respond to, and to solve problems as fast as possible in order to avoid any critical situations- Prevent cost-intensive system or business process down-time- Lower the risk for data inconsistencies- Proactive and process-oriented alert monitoring- Graphical business process representation (better visibility and overview)- Structured and documented error handling procedures and contact persons to avoid redundancies in monitoring- One common understanding and view of the Solution for all Business Departments, IT Department, CCC, Solution Support Organization etc.